What we fix
Emergency IT support Sydney: whatever just stopped working, that's the job.
If your business runs on it and it's down, we work it: internet, email, the POS, phones, the server, cameras, the lot. Remote first to start the clock in minutes, on-site the same day when it needs hands.
The emergencies we get called for
Internet & email down
The line's dropped, email's bouncing, nobody can send a quote or take an order. We restore the connection, or drop in a loan 4G link the same visit so you're not dead in the water.
POS & terminals stopped
Eftpos won't process, the till's frozen, the queue's building. We get payments moving again fast, with a stand-in terminal if the original needs replacing.
Server won't boot
The box your files, accounts and line-of-business app live on has died. We diagnose, recover data, and rebuild or replace it, with a path to keep working in the meantime.
Ransomware lockout
You're locked out and there's a ransom note. We isolate it, work out the blast radius, restore from clean backup and get you operating, and lock the door it came through.
Phones cut off
Customers ringing out, your number going nowhere. We get the phone system or VoIP back, or stand up a temporary divert so calls still land while we fix the cause.
Cameras down & footage
CCTV's gone down or you need footage off the DVR after an incident. We get the cameras live again and retrieve and export the recording you need.
How we work the fault
Remote-first triage
We connect in and start within minutes, checking the network, accounts, services and logs. A lot of faults are fixed right here, with nobody having to leave the building.
On-site, same day
When it needs hands, a swap, a cable, a physical fault, a technician comes out today, carrying common spares so it's usually one trip, not three.
Loan & swap-out gear
Emergency internet, a replacement router, a temporary phone or terminal, left with you so you keep trading while the real repair or replacement happens.
Logged, start to finish
What broke, what we changed, when, and what's still open, written down on every job, so the next call picks up where this one left off.
So it doesn't happen again
Off-site backup that restores
Backup is only real if it comes back. We set up off-site backup and actually test a restore, so the next incident is a recovery, not a loss.
Temporary alarm, cameras & monitoring
If a site's been left exposed, we can stand up temporary alarm, cameras and monitoring quickly while the permanent setup is arranged with licensed trades.
Quarterly maintenance
A regular once-over of updates, backups, disks and the gear most likely to fail, so small problems get caught before they become a shutdown.
Who calls us
Shops & hospitality
When the POS or internet stops, you stop. We get payments and orders moving again fast, with a loan link if the line's down.
Offices & professional firms
Email, file server and phones are the business. We restore access, recover data and keep the team working through it.
Trades & warehouses
Quotes, scheduling and stock all run online now. We get the systems and the connection back so the work keeps flowing.
Anyone left waiting till next week
If your current provider can't come in time, we can, today, and we'll be straight about what we can and can't do.
Questions people ask
How quickly can you respond to an IT emergency in Sydney?
We start the moment you call by connecting remotely, usually within minutes, so work begins before anyone's in a van. If it needs hands-on attention, we aim to have a technician on-site the same business day, not slotted in next week.
Can you keep us trading while the main fault is fixed?
Yes. We carry loan and swap-out gear, a temporary 4G internet link, a stand-in router, a replacement terminal or phone, so the tills keep ringing and orders keep flowing while we repair or replace the failed equipment.
Do you recover dead servers and ransomware lockouts?
Yes. We recover servers that won't boot, pull data off failing drives, and work through ransomware, isolating the infection, restoring from backup and getting you operational. We're honest up front about what is and isn't recoverable.
Can you pull footage off a CCTV system or DVR?
Yes. We retrieve and export footage from DVRs and NVRs for incidents and insurance, and can stand up temporary alarm, cameras and monitoring quickly if a site's been left exposed.
Are you licensed electricians or security installers?
No. We design, integrate, install and support IT, networks, phones, cameras and monitoring, backed by Alien IT Solutions. Where a job needs licensed electrical or security work, we subcontract licensed trades so it's done correctly and signed off.
Something's down? Tell us what.
A quick message about what's stopped and where you are is enough to get us started today.